Refund policy

Carpe Diem Dream Return & Refund Policy

Last updated: September 2026

At Carpe Diem Dream, your happiness matters to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.

Return Eligibility

To be eligible for a return, items must be unused, in their original condition, and returned with any original packaging whenever possible. Proof of purchase or your order number is required.

To start a return, please contact us at support@carpediemdream.com within 14 days of delivery. Include your order number, the item you would like to return, and the reason for the return request.

Return Shipping

Customers are responsible for return shipping costs for eligible returns unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

For international orders, customers are also responsible for return shipping costs and any customs, duties, taxes, or other fees associated with returning an item, unless the return is due to an item arriving damaged, defective, or incorrect.

When an item arrives damaged, defective, or incorrect, Carpe Diem Dream will provide instructions and cover the approved return or replacement costs.

Supplier-Fulfilled Returns

Because some products are fulfilled by trusted supplier partners, approved returns may need to be sent to different return locations. Please do not return an item without contacting us first. We will provide the correct return instructions and return address. Return eligibility is determined by this policy.

International Returns

International customers must contact us before returning an item. Return instructions and the appropriate return location may vary depending on the product and fulfillment partner.

Please do not send an international return to the address shown on the original package unless instructed to do so by Carpe Diem Dream.

Items Not Eligible for Return

Digital downloads, gift cards, personalized or custom-made products, final sale items, and opened or used consumable or personal-care products are not eligible for return.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@carpediemdream.com and include your order number along with photos of the item and packaging.

We will work with you and the appropriate fulfillment partner to resolve the issue. Depending on the circumstances, the resolution may include a replacement, refund, or other appropriate solution.

Refunds

Once we receive and inspect your eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Original shipping charges are nonrefundable unless otherwise required by applicable law.

Your bank, credit card company, or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@carpediemdream.com.

Questions

For questions about a return, refund, or damaged order, please contact us at support@carpediemdream.com before sending an item back.